Dealing with Challenging Clients

This course includes...

- How to construct a consultation that will protect you should a claim arise including a draft example of how to respond to a client threatening legal action or social media defamation.

- How to tackle paypal disputes and win paypal cases including a draft example of legal letter.

- Protocol to refund an unhappy client and draft example of legal refund form.

- Managing expectations and how to turn clients away.

- Understanding your gut feeling.

This video is 31 minutes long.

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